Administration and Secretarial

The Efficient and Highly Productive Administrator

Why Attend

Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve the quality of output. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. You will also develop and practice a variety of behavioral competencies which will help you gain the needed relations. Finally, this course will provide you with highly needed technical competencies skills.

Course Methodology

This course uses a combination of interactive activities, group and individual exercises, role plays and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

Course Objectives

By the end of the course, participants will be able to:
  • List the administrator challenges in the 21st century to be proactively ready for them
  • Combine the efficiency and effectiveness concepts for higher productivity
  • Develop technical competencies to enable professional advancement
  • Apply administrator’s soft skills to stand out of the crowd
  • Use professional business writing techniques in internal and external communication

Target Audience

Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Target Competencies

  • Self-management
  • Effective communication
  • Time management
  • Problem solving
  • Teamwork
  • Organizing
  • Planning
  • Information Management
The Efficient and Highly Productive Administrator

Course Outline

  • Administrator challenges of the 21st century

    • Being a talent
    • The changes in the psychological contract
    • Seeing through obstacles
    • Adaptability and change
    • Gaining credibility
    • Taking the initiative
    • Embracing a positive attitude
    • Customer relation
  • The productivity equation
    • Productivity definition
    • Effectiveness versus efficiency
    • Signs of inefficiencies at your office
    • Simplification of work processes
    • Best practices to be more productive
  • Administrator soft skills
    • Self-leadership
      • Personal SWOT analysis
      • Reactive versus proactive
    • Effective communication:
    • Types of communication
    • Communication barriers
      • Listening skills
      • Time management:
      • Time wasters
      • Setting priorities
    • Solving office problems (and turning them into opportunities)
      • Types of problems
      • Problem solving techniques
    • Working as a Team
  • Technical competencies of the modern administrator
    • Criteria of an administrator
    • Competency explained
    • Core competencies versus technical competencies
    • Administrator’s technical competencies:
      • Task planning
      • Organizing work and meetings
      • Information management
      • Utilization of office technologies
  • Efficient business writing skills
    • Definition of business writing
    • Setting emails, letters and memos in context
    • Applying modern writing techniques
    • Responding to different email/memo scenarios
    • Promoting clarity in writing and avoiding any miscommunication
CONSULTING CATEGORIES Technical Programs Technical Programs Accounting and Finance Accounting and Finance Administration and Secretarial Administration and Secretarial Auditing and Governance, Risk and Compliance Auditing and Governance, Risk and Compliance Banking, Insurance and Financial Services Banking, Insurance and Financial Services Communication and writing skills Communication and writing skills Construction management Construction management Contracts management Contracts management Customer service Customer service Data Management and Business Intelligence Data Management and Business Intelligence Digital Innovation and Transformation Digital Innovation and Transformation Engineering and Instrumentation Engineering and Instrumentation Health Safety and Environment Health Safety and Environment Healthcare and Pharmaceutical Management Healthcare and Pharmaceutical Management Human Resources and Training Human Resources and Training Interpersonal Skills and Self Development Interpersonal Skills and Self Development Leadership and Management Leadership and Management Legal Legal Maintenance Planning and Asset Management Maintenance Planning and Asset Management Marketing and Sales Marketing and Sales Oil and Gas Oil and Gas Planning and Strategy Management Planning and Strategy Management Procurement and Supply Chain Management Procurement and Supply Chain Management Project Management Project Management Public Relations Public Relations Quality and Productivity Quality and Productivity Security Management Security Management Transportation Management and Aviation Transportation Management and Aviation Women Only Consulting Programs Women Only Consulting Programs Hands-on Automation Process Control Hands-on Automation & Process Control

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