Interpersonal Skills and Self Development

Social Skills in the Workplace

Why Attend

A growing number of professionals consider that success in the workplace requires, in addition to technical expertise, personal and social skills. This course will focus on a number of personal and social skills, which for many is more than half the equation of success. By providing participants with tips on preventing burnout, improving personal and professional focus, building a professional network, connecting with colleagues, and building social competencies, this course will help participants supplement their arsenal of technical skills. According to many management gurus, success in a corporate environment depends more on behavioral skills rather than technical skills. The aim of this course is to provide you with practical techniques and tools to help you improve such skills.  

Course Methodology

Developing skills requires a hands-on approach that is interactive and participatory. Participants will be asked to self-assess current practices and develop action plans for improving behaviors. 

Course Objectives

By the end of the course, participants will be able to:
  • Adapt to the new rules of work, learning and life
  • Identify early burnout signs and generate a recovery plan
  • Apply proven techniques for an increased level of focus at work
  • Develop and maintain your professional network
  • Recognize the benefits of connecting with others through specified behaviors
  • Assess your current level of social skills and develop a personal development plan
  • List and apply proven methods for influencing and persuading others in organizations

Target Audience

Administrators, officers, specialists, supervisors, team leaders and line managers.

Target Competencies

  • Relating and networking
  • Working with people
  • Building relationships
  • Focus and commitment
  • Self-confidence
  • Service orientation
Social Skills in the Workplace

Course Outline

  • The evolving rules of work
    • Traditional versus new rules of work
    • Reasons for new rules of work, learning and life
    • An overview of important new rules
      • Rules of work
      • Rules of learning
      • Rules of life
    • Learning to continually adapt
    • Preventing burnout
      • The early signs of burnout
      • Major causes
      • Planning your recovery
  • Improving your professional focus
    • Definition of focus management
    • Protecting versus growing your focus
    • Techniques for improving your professional focus
      • Your technology
      • Your workspace
      • Your mind
      • Your time
      • Your relationships
    • A guide to mindfulness
      • Mindfulness fundamentals
      • Mindful methods
  • Building your professional network
    • Your network at a glance
    • Identify and adapt to cultural differences
    • Principles of connection
    • Techniques for stepping out of your comfort zone
    • Maintaining recurring connections
      • Definition of recurring connections 
      • Basic principles for maintaining recurring connections
    • Assessing your system for recurring connections
    • The role of social media in your professional network
      • Social media platforms for improved networking
      • A focus on LinkedIn
      • Tips and techniques
  • Connecting with Colleagues in the Workplace
    • Helping colleagues with challenges
    • Locating similar interests
    • Modeling exemplary behavior in the workplace
    • Shifting focus to others
    • Sharing information and lessons learned
    • Being considerate to colleagues
  • Essential social competencies at work
    • What are social competencies?
    • Assessing your current abilities
    • A focus on influence and service orientation
      • Defining the terms
      • The principles of influence
      • Service orientation techniques
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